Job Opening for Global Support Centre

Looking for a customer service role? Join our Global Support Centre team! Handle customer interactions, provide solutions & build trust with clients. Apply now!

Role: 1. Respond to incoming calls, emails and other messages from customers and give them the right answers and directions. 2. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 3. Keep records of customer interactions, process customer accounts and file documents. 4. Follow communication procedures, guidelines and policies. 5. Provide accurate, valid and complete information by using the right methods/tools. 6. Build sustainable relationships and trust with customer accounts through open and interactive communication. 7. Take the extra mile to engage customers. Requirements: 1. 1 -3 years of experience being part of a large customer support team or handling. 2. Should be a graduate/post-graduate. 3. Experience in working with Ms Office tools. 4. Proven customer support experience or experience as a client service representative. 5. Strong phone contact handling skills and active listening. 6. Familiarity with CRM systems and practices. 7. Customer orientation and ability to adapt/respond to different types of characters. 8. Ability to multi-task, prioritize, and manage time effectively. 9. Willing to work in night shifts. 10. The Hindi language is mandatory.

Role: 1. Perform Implementation and Account management activities related to the EFMFM tool. 2. Perform POC at the prospective client locations. 3. Responsible for planning and managing operations and resources to deliver client satisfaction. 4. Conduct training to various stakeholders related to the EFMFM tool. 5. Work with the internal or external client to identify critical requirements and convert it into functional requirements. 6. Monitor project progress and report project status in a daily or weekly meeting to the client. 7. Creating daily, weekly and monthly reports and share with clients in a good presentation. 8. Locate and define new process improvement opportunities. 9. Communicates with all relevant stakeholders to ensure delivery times are met. 10. Create schedules and project timeline to make sure targets are being met on a cost-effective basis. 11. Implement and manage change when necessary to meet project outputs. 12. Coordinates activities that affect operational decisions and business requirements. Requirement: 1. Requires a bachelor's degree. 2. Typically requires 2-3 years of related experience. 3. Must have knowledge of ETMS domain or employee transportation domain. 4. Must be comfortable in travelling within and outside base locations. 5. Must have good communication skills. 6. Must have good knowledge of MS Office including MS Excel. MS Word and MS Presentation. 7. Should have two-wheeler.

Primary Skills: i) Hands-on experience in all the AWS services such as EC2, EBS, ELB, S3, SES, Cloudwatch, EBS, Route 53, RDS, Identity & Access Management (IAM), ElasticBeanstalk, Lambda and complete understanding of security groups and VPC. ii) Primary duties include Build and Deployment of the Java applications onto different environments like Dev, QA, UAT and Production. Analyze and resolve compilation and deployment errors related to code development, branching, merging and building of source code. iii) Setup/Managing Databases on Amazon RDS like MySQL and Amazon Aurora. iv) Setup/Managing Linux configurations and Server setup on Amazon. v) Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS). vi) Expertise in AWS services and Resources Bills. vii) Managing Cronjobs and scheduling downtimes of the servers for patching, memory upgrades and various configuration activities in coordination. viii) Create and Manipulate shell scripts on the Production server for backup on AWS. ix) Experience in manage cloud software deployments with a focus on continuous integration and deployment using GitHub or Bitbucket. x) Basic network operations functions such as monitoring information on all sites and in different regions. xi) Experience in Performance monitoring, Security, Troubleshooting, Backup, Disaster Recovery, Maintenance and Support of Unix systems. xii) Good Communication, Interpersonal and Client Interfacing skills with the ability to manage work pressure and timelines effectively. Secondary Skills: i) Responsible for Configuring and managing Virtual Machines, Storage, network and applications using Microsoft Azure. ii) Worked with different migration services like AWS Server Migration Service (SMS) to is managed by Amazon Elastic Container Service for Kubernetes (EKS). iii) Worked on AWS Cloud Formation Templates (CFT) to create custom-sized VPC, Subnets, EC2 instances, ELB and Security groups. iv) Experienced in AWS Beanstalk for app deployments and worked on AWS Lambda with Amazon Kinesis. v) Configure Docker containers and creating Docker files for different environments. vi) Hands on experience in automating build process with tools Ant, Maven, Gradle using Python and Shell scripting languages. vii) Configured and maintained Jenkins to implement Continuous Integration process.

Role: i) Expand the business network through appointment of new clients and motivating the existing clients. ii) Drive Sales through Direct and Channel. iii) Collect market information, collecting competitor's data, analysing the same. iv) Meeting assigned gross targets through efficient management of different channels. v) Ensuring right reach to the market. vi) Responsible for marketing, sales & delivery more focus on lead generation and meeting revenue target. vii) Attaining new acquisitions either directly or through the channel. viii) Identifying & acquiring new clients and negotiating with them to secure profitable business. ix) Monitoring competitor’s activity or offerings & regular check on the price offered by them. Requirements: i) 4-6 years in direct & channel sales in a product company. ii) Should be a postgraduate with specialization in Sales & Marketing. iii) Proficient in professional English & Hindi is essential. iv) Up to date with the latest trends and best practices in Sales. v) Good levels of numeracy with experience of Microsoft Word and Excel.

• Experience in Java, Spring, Hibernate, Mysql and Restful web services.
• Good knowledge in Core Java, Query optimization and Scalable architecture.
• Develop & maintain robust Java backend applications (Spring, Hibernate)
• Build & secure RESTful APIs for seamless integrations
• Optimize databases (MySQL) for efficient data management
• Troubleshoot complex application issues & identify root causes
• Collaborate with frontend & DevOps to deliver solutions