PRIVACY POLICY OF NGFV INDIA PVT LIMITED

INTRODUCTION

NGFV India Pvt Limited operates the http://efmfm.com website, and efmfm application, which provides the end-to-end employee transport management SERVICE. NGFV recognizes and understands the importance of the privacy of its users and wants to respect their desire to store and access personal information in a private and secure manner.

This Privacy Policy explains how we collect, use, disclose, safeguard and destroy user information when a user visits our application including efmfm web application, and our mobile applications viz. efmfm employee application, efmfm driver application, and efmfm field application.

If the user chooses to use our efmfm Service, then the user agrees to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share user information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, available in our employee app unless otherwise defined in this Privacy Policy

DEFINITIONS

• “Account” means a user account registered through the registration process on efmfm Application
• “Application” means the efmfm Web Application made available to the users via Web Browser
• “efmfm Mobile Applications” means efmfm Mobile Application including efmfm Employee App, Efmfm Driver App and efmfm Field App(a) which the user has to download on its mobile device and (b) is intended to submit, record, display, analyze, store and transmit user data
• “efmfm Platform” means a combination of our web application and mobile applications described above
• “Personal Data” is the information provided by application users and client enterprise
• “Third Parties” means any other user of efmfm platform

INFORMATION COLLECTION

For a better experience while using our Service, we may require the user or user’s organization to provide us with certain personally identifiable information, including but not limited to:

Master Data Information – User name, phone number, email id, Gender, Employee ID, work location (facility), Project or Process or similar department name, Manager name and email id, and home address (Including Geo Code). The information that we collect will be used to contact or identify users.

Transaction information like user travel plans, user current location while in transit using our service, any notes, feedback provided after use of service, complaint communication etc.

Whenever users visits our service, we collect information that user browser sends to us that is called Log Data. This Log Data may include information such as user computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that user visit, the time and date of user visit, the time spent on those pages, and other statistics.

Device information including but not limited to device brand/model/manufacturer, OS (Android/iOS etc.), OS Version, Device UID, IMEI and any other information user permit us to collect.

We will seek permissions from mobile device users to access GPS (to know live location), phone, contacts, camera, sending push notifications. User can decide to decline any of the permissions but that may impact usability of some of the functionality of our applications.

Hereinafter collectively all this information will be classified as “Personal Data”. All this data is stored in our application databases attached with our application hosted in our SaaS environment. Normally we use Amazon Web Services provided infrastructure, but we are at liberty to use any other infrastructure needed to operate our platform efficiently.

DATA USAGE AND USE OF USER INFORMATION

NGFV will Collect, Process, and may share Personal Data provided by users, users enterprise and/or collected by us with third party vendors, affiliates, parent companies or other related companies for all purposes necessary to ensure the proper functioning and operation of the User accounts and/or the proper functioning of efmfm platform.

These purposes may include (collectively the “Purpose”):

Creating and managing user Account in efmfm platform

Providing access to users

Contact users by phone, email, text message or push notifications to verify users, account activity, usage updates, alerts, reminders, customer service, system maintenance etc.

Day to day operation of the product for various transactions.

Products evaluation, enhancement (including the development of additional products and/or services, enhancing and improving the current Products), quality control, product usage trends, market analytics.

Providing ongoing support, responding to queries, comments, suggestions etc.

User information will be used to avoid wrongful usage, prevent fraud, unlawful activity, claims and other liabilities.

We may disclose the information if demanded by any legal authorities in line with any law, rule or regulation. We may also disclose user information to respond to any legal proceedings, investigation or possible violation of our policies by any inhouse or third party. We may also disclose user information if needed to protect rights, safety or property of user or others.

We may share user information with our affiliates but will require them to adhere to this privacy policy. The affiliates may include our principal entities, parent, subsidiary, joint venture partners, and other entities where these entities holding a controlling stake in us or we are exercising controlling stakes in such entities.

We may use the information in marketing communications or sharing with business partners to offer products and services with user consent or an opportunity to withdraw consent to the extent permitted by law.

We may use information for general analysis, business projections, business development activities, investment proposals and such other business activity as permitted by law.

In case of a partial or full sale or such other business reorganization, the efmfm platform may be passed on to such new controlling authority and in such case the new controlling authority may acquire all the data and information. We will take all commercially possible actions to inform such entity of all obligations of this privacy policy but cannot guarantee adherence to the same.

By using the Application, user acknowledge and explicitly agree that we may disclose certain information to vendors and service providers who help us provide the Product and service. All the recipients of the information including in house employees of NGFV or any third-party vendors etc. will have appropriate NDA in place.

COOKIES

Cookies are files with small amount of data that is commonly used as anonymous unique identifier. These are sent to user browser from the website that user visit and are stored on user computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. User have the option to either accept or refuse these cookies and know when a cookie is being sent to user computer. If user choose to refuse our cookies, user may not be able to use some portions of our Service.

SERVICE PROVIDERS

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service.

• To provide the Service on our behalf.

• To perform Service-related services; or

• To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to user Personal Information. The reason is to perform the tasks assigned to them on our behalf.

SECURITY AND BREACH HANDLING

We value user trust in providing us user Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

We will take all appropriate technical and administrative action, to avoid any unauthorized or unlawful access, any accidental loss, destruction, damage, or disclosure of user data.

Though highly unlikely, in case a breach happens, means data accessed by any unauthorized person or entity without our permission, NGFV will promptly take actions to stop the breach, will inform user organization and work with user organization to minimize the impact of breach and any other actions, commercially possible, as directed by user organization.

LINKS TO OTHER SITES

User understand and agree that for operating our service, we may be required to transmission of data over various third party systems and networks and cannot guarantee any leakage of information or nature of processing of data by such other third parties and specifically disown any liabilities whatsoever. All effort is made to obtain privacy policies of these third-party processors in line with standard commercial practices of handling such personal data.

Our Service may contain links to other sites. If user click on a third-party link, user will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise user to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

DATA RETENTION AND DESTROYING PROCESS

We will retain user information as long as user use the efmfm platform. Any temporary stoppage of platform use may not affect any of the data collection, usage etc. as per this policy. Efmfm platform has all historical information on usage carried out by user. As and when user stops the usage of application declares permanent stoppage of use of application, we will stop usage of all information for any transactional processes. We will delete, reduce, destroy or any other instructions received from user and user organization. All reduction and removal of information will be as much technically possible and a certification to the effect provided. It may not be possible to remove historical transaction information on usage of efmfm platform.

USER RIGHTS AND RESPONSIBILITIES

• User has a right to ask the personal data we have. NGFV will provide an electronic access to the data in a form and manner generally acceptable to use but cannot guarantee a specific format or manner of sharing the data.
• User has a right to request stoppage of use, correction, modification of their data communicated via their organization.
  User can request us to stop processing any unlawful processing of their data.
• User can withdraw permission to stop all further processing of their data at any item, by stopping usage of our platform. User understands this may affect their usage or completely stopping their usage of efmfm platform.
• We obtain the data through multiple channels and cannot guarantee the accuracy of data. At any time, if user observes an inaccuracy of data, user can request correction of data. Since a major portion of data is provided to NGFV, by organization of user, we reserve the right to seeks approval from user organization before we delete, destroy or alter any historical data and transactions.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to Privacy Policy at any time and for any reason. We may update our Privacy Policy from time to time. Thus, we advise user to review this page periodically for any changes. We will notify user of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. .User will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by user continued use of the Application after the date such revised Privacy Policy is posted.

CONTACT US
If user have any questions or suggestions about our Privacy Policy, user can contact us.
support@efmfm.com
NGFV India Pvt Limited,
4th Floor, Gamma Block,
25 Rajiv Gandhi Salai, SPDL Tower, Navalur,
Chennai, Tamilnadu – 600130, India