NGFV India Pvt Limited operates the http://efmfm.com website, and efmfm application, which provides the end-to-end employee transport management SERVICE. NGFV recognizes and understands the importance of the privacy of its users and wants to respect their desire to store and access personal information in a private and secure manner.
- “Account” means a user account registered through the registration process on efmfm Application
- “Application” means the efmfm Web Application made available to the users via Web Browser
- “efmfm Mobile Applications” means efmfm Mobile Application including efmfm Employee App, Efmfm Driver App and efmfm Field App(a) which the user has to download on its mobile device and (b) is intended to submit, record, display, analyze, store and transmit user data
- “efmfm Platform” means a combination of our web application and mobile applications described above
- “Personal Data” is the information provided by application users and client enterprise
- “Third Parties” means any other user of efmfm platform
For a better experience while using our Service, we may require the user or user’s organization to provide us with certain personally identifiable information, including but not limited to:
Master Data Information – User name, phone number, email id, Gender, Employee ID, work location (facility), Project or Process or similar department name, Manager name and email id, and home address (Including Geo Code). The information that we collect will be used to contact or identify users.
Transaction information like user travel plans, user current location while in transit using our service, any notes, feedback provided after use of service, complaint communication etc.
Whenever users visits our service, we collect information that user browser sends to us that is called Log Data. This Log Data may include information such as user computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that user visit, the time and date of user visit, the time spent on those pages, and other statistics.
Device information including but not limited to device brand/model/manufacturer, OS (Android/iOS etc.), OS Version, Device UID, IMEI and any other information user permit us to collect.
We will seek permissions from mobile device users to access GPS (to know live location), phone, contacts, camera, sending push notifications. User can decide to decline any of the permissions but that may impact usability of some of the functionality of our applications.
Hereinafter collectively all this information will be classified as “Personal Data”. All this data is stored in our application databases attached with our application hosted in our SaaS environment. Normally we use Amazon Web Services provided infrastructure, but we are at liberty to use any other infrastructure needed to operate our platform efficiently.
DATA USAGE AND USE OF USER INFORMATION
NGFV will Collect, Process, and may share Personal Data provided by users, users enterprise and/or collected by us with third party vendors, affiliates, parent companies or other related companies for all purposes necessary to ensure the proper functioning and operation of the User accounts and/or the proper functioning of efmfm platform.
These purposes may include (collectively the “Purpose”):
Creating and managing user Account in efmfm platform
Providing access to users
Contact users by phone, email, text message or push notifications to verify users, account activity, usage updates, alerts, reminders, customer service, system maintenance etc.
Day to day operation of the product for various transactions.
Products evaluation, enhancement (including the development of additional products and/or services, enhancing and improving the current Products), quality control, product usage trends, market analytics.
Providing ongoing support, responding to queries, comments, suggestions etc.
User information will be used to avoid wrongful usage, prevent fraud, unlawful activity, claims and other liabilities.
We may disclose the information if demanded by any legal authorities in line with any law, rule or regulation. We may also disclose user information to respond to any legal proceedings, investigation or possible violation of our policies by any inhouse or third party. We may also disclose user information if needed to protect rights, safety or property of user or others.
We may use the information in marketing communications or sharing with business partners to offer products and services with user consent or an opportunity to withdraw consent to the extent permitted by law.
We may use information for general analysis, business projections, business development activities, investment proposals and such other business activity as permitted by law.
By using the Application, user acknowledge and explicitly agree that we may disclose certain information to vendors and service providers who help us provide the Product and service. All the recipients of the information including in house employees of NGFV or any third-party vendors etc. will have appropriate NDA in place.
Cookies are files with small amount of data that is commonly used as anonymous unique identifier. These are sent to user browser from the website that user visit and are stored on user computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. User have the option to either accept or refuse these cookies and know when a cookie is being sent to user computer. If user choose to refuse our cookies, user may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service.
• To provide the Service on our behalf.
• To perform Service-related services; or
• To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to user Personal Information. The reason is to perform the tasks assigned to them on our behalf.
SECURITY AND BREACH HANDLING
We value user trust in providing us user Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We will take all appropriate technical and administrative action, to avoid any unauthorized or unlawful access, any accidental loss, destruction, damage, or disclosure of user data.
Though highly unlikely, in case a breach happens, means data accessed by any unauthorized person or entity without our permission, NGFV will promptly take actions to stop the breach, will inform user organization and work with user organization to minimize the impact of breach and any other actions, commercially possible, as directed by user organization.
LINKS TO OTHER SITES
User understand and agree that for operating our service, we may be required to transmission of data over various third party systems and networks and cannot guarantee any leakage of information or nature of processing of data by such other third parties and specifically disown any liabilities whatsoever. All effort is made to obtain privacy policies of these third-party processors in line with standard commercial practices of handling such personal data.
DATA RETENTION AND DESTROYING PROCESS
We will retain user information as long as user use the efmfm platform. Any temporary stoppage of platform use may not affect any of the data collection, usage etc. as per this policy. Efmfm platform has all historical information on usage carried out by user. As and when user stops the usage of application declares permanent stoppage of use of application, we will stop usage of all information for any transactional processes. We will delete, reduce, destroy or any other instructions received from user and user organization. All reduction and removal of information will be as much technically possible and a certification to the effect provided. It may not be possible to remove historical transaction information on usage of efmfm platform.
USER RIGHTS AND RESPONSIBILITIES
- User has a right to ask the personal data we have. NGFV will provide an electronic access to the data in a form and manner generally acceptable to use but cannot guarantee a specific format or manner of sharing the data.
- User has a right to request stoppage of use, correction, modification of their data communicated via their organization.
User can request us to stop processing any unlawful processing of their data.
- User can withdraw permission to stop all further processing of their data at any item, by stopping usage of our platform. User understands this may affect their usage or completely stopping their usage of efmfm platform.
- We obtain the data through multiple channels and cannot guarantee the accuracy of data. At any time, if user observes an inaccuracy of data, user can request correction of data. Since a major portion of data is provided to NGFV, by organization of user, we reserve the right to seeks approval from user organization before we delete, destroy or alter any historical data and transactions.
NGFV India Pvt Limited,
4th Floor, Gamma Block,
25 Rajiv Gandhi Salai, SPDL Tower, Navalur,
Chennai, Tamilnadu – 600130, India